Customer Service Policies
With careful handling, storage and cleaning, following garment care instructions enclosed with each shipment, Holy Rood Guild products will retain their beauty and usefulness for many years. Should The Holy Rood Guild deem that a manufacturing or material defect has caused one of our products to fail within one year of purchase date, we will gladly repair or replace the product at no charge.
Delivery Schedule and Carrier
One to two day delivery for Incense Chrism, altar linens and vessels. Ten to twelve week delivery on most concelebration and plain stoles, plain chasubles, Nazareth, Cloisters and Canterbury chasuble sets, Worcester Knit concelebration albs, altar linens and vessels. Normally ten to twelve week delivery for designed vestments, custom designs and altar vesture. Shipping is by UPS, regular surface routing. UPS requires a street address and cannot deliver to a post office box. Shipping charges listed below.
Exchanges and Returns
We accept exchanges or returns on all stock items - stoles pictured in this catalog, plain chasubles, Nazareth, Cloisters and Canterbury chasuble sets, Worcester Knit albs, altar linens and vessels - within 30 days of invoicing, provided they have not been used, damaged or soiled. Please return by insured carrier with a note of explanation. Exchanges or returns of all other items require prior authorization.
For orders totaling $300 or less we require full pre-payment. For orders over $300, we ask 50% deposit, the remainder due within 30 days of invoicing (we invoice only after shipping of goods). A monthly interest charge of 1.5% will be charged for invoices past due. Payment may be made by CHECK, VISA or MASTERCARD.
A Holy Rood Guild gift certificate may be purchased for any amount. Please use the order code number 9095. Specify the following: the amount you wish to offer, who is giving the gift certificate, to whom the certificate is being given and to whom it should be sent.
One way to acknowledge a benefactor's generosity is to have an embroidered label sewn into a vestment. Please indicate the exact message you wish to have written on the label, including punctuation and capitalization. 22 spaces per line. Chasubles, palls, altar cloths up to five lines max. Stoles up to four lines max. Labels can not be sewn on confessional stoles or albs. #9093 ..................... $1 per letter, $18 minimum charge.
Shipping & handling charges
|Value of Order||Weight (lbs)||USA||Other North America||Rest of the World|
|$1 - $100||1-2||$13||$16||$25|
|$101 - $400||3-4||$18||$38||$55|
|$401 - $800||4-7||$22||$42||$60|
|$800 and over||5-12||$27||$52||$72|
Second Day Air, add $18
Next Day Air, add $28
Prices subject to change without notice
The Holy Rood Guild reserves the right to make substitutions for fabrics or materials when necessary.